Resources & Frequently Asked Questions

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DSA’s Preferred Dealer Program

In order to provide excellent service to homeowners, DSA invests in our dealers with our Preferred Dealer Program. Taking inspiration from top dealers and other industry experts, our team hand-selects dealers into our Preferred Dealer Program based on three criteria: showroom, product knowledge, and training.

Because our Preferred Dealers are important members of the DSA team, we provide a number of exclusive programs and benefits, including:

    • Leads from our site’s Dealer Locator
    • SPIFFs and Special Offers
    • Support from dedicated DSA representatives
    • Exclusive marketing and advertising support
    • Display door discounts
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Frequently Asked Questions

Yes, we have access to custom build specific sizes, styles and wood species.

It all depends on the door’s exposure to the elements and the type of wood. A stained wood door should be treated like a piece of furniture. If your door is being exposed to direct sunlight or precipitation, the finish should be checked periodically for signs of fading and refinished accordingly. If your door is receiving a large amount of direct sun and/or precipitation, you may have to refinish as often as 1-2 times a year. If your door gets little to no sun or rain, the finish should last years. We do recommend wiping down your wood door with a furniture polish at least once a month to help preserve the finish.
 
A pre-hung door is a door which is provided with a jamb. Jambs for interior doors typically come with the frame and hinges. Jambs for exterior doors typically include the frame, hinges, weather-stripping, a threshold, and exterior trim.
 
An unfinished slab door is a door that has not been stained or sealed and has not been cut at all. In order for slab door to be installed, it must be cut to the correct width and height, have the area for the hinges mortised out, and have the hole(s) cut for hardware. The door is then considered to be machined or “bored and mortised”.
 
The bore of a door refers to the lock preparation and machining of the door (the holes that are cut for the hardware). The industry standard for a residential exterior door is two holes, 5-1/2″ center to center, 2-3/8″ backset, with a 2-1/8″ diameter. Commercial doors typically have a 2-3/4″ backset. Doors can also be bored for a mortise lock. This type of lock prep varies between different hardware manufacturers and models. We must have the mortise lock in our possession to machine a door for a mortise lock and there is an extra charge.
 
Jamb thickness is the depth of the jamb, which is determined by the thickness of the wall. The exterior and interior trim is not included when calculating the jamb thickness. For example, a wall that is framed using standard 2×4’s with 1/2″ sheetrock and 1/2″ exterior sheathing has a depth of 4-1/2″ and will typically require a 4-5/8″ jamb thickness. The extra 1/8″ allows for easier mounting of the trim.
 
An exterior wood door jamb purchased from DSA Doors comes with the wood jamb legs and header, hinges, kerf weather-stripping, a bronze adjustable sill threshold (for inswing doors) or a bronze bumper type (for outswing doors), and a 180 profile brickmould or 1×4 exterior trim. An ADA compliant threshold is available upon request. Interior trim is sold separately.
 
We build our doors to order and suggest ordering a door at the exact size that’s needed. If time is of the essence and you must alter a door in local inventory, you can cut a maximum of ½” from the top and 1½” from the bottom or 1″ on doors. Any more and you run the risk of impacting the structural integrity of the door. We do not suggest trimming the door in width other than for a bevel or minor prep work.
 
Every location is different (different weather, different exposure for a particular door) and every door is different (design, wood species, potential upgrades), it always makes sense to check with a local finishing expert and download DSA’s Door Care Recommendations.
 
DSA Doors offers multiple different standard glass options with the ability to make any custom glass design a homeowner can dream of. And while it’s difficult for a retailer to have all options on display, many DSA Authorized Dealers carry full-size doors and a variety of smaller glass samples to represent many of the options. You can also reach out to your local DSA Dealer to request some glass samples. In addition, check out our Glass Options online.
 
If the desired door is a standard door style with no alterations we generally can rush the order. Please speak with your DSA Dealer on specifics.
 
Wood in general is a great insulator and can withstand just about anything Mother Nature sends it’s way as long as it is protected. Protection in the form of a great finish and a building overhang. For tough exposures, DSA Doors now offers a new collection of Accoya Wood Doors that can withstand more than your typical door.
 
You can get pricing from any DSA Door Authorized Dealer. Simply contact a dealer with your design, size and other specifications directly.
 
 
DSA doors are all wood. They are typically built in an engineered fashion, meaning each door component is made of multiple pieces of wood and then covered by veneer, resulting in a sturdier, straighter door.
 
 
Not at this time. However, many DSA doors carry U-Factor and solar heat gain coefficient (SHGC) ratings to meet or exceed many project or municipality requirements. For a full list of these ratings for each door, view our U-Factor Ratings chart.
 
 
All DSA Authorized Dealers have access to pricing information and tools to effectively quote DSA doors. If you are unhappy with the service you are receiving from a particular dealer, please consider another dealer that services your area. To find a dealer near you, visit FIND YOUR DEALER on our website.
 
How thick are the veneers on DSA doors?
Most door veneers are 1/16″ thick, much thicker than many inferior, imported doors on the market. This thickness allows for multiple refinishes over the life of the door. All DSA doors are available with 1/4″ and 1/8″ thick veneers as an upgrade. If you have special needs that require components made from solid wood, that can be also done for an additional charge.
 
 
Most door veneers are 1/16″ thick, much thicker than many inferior, imported doors on the market. This thickness allows for multiple refinishes over the life of the door. All DSA doors are available with 1/4″ and 1/8″ thick veneers as an upgrade. If you have special needs that require components made from solid wood, that can be also done for an additional charge.
 
 
Both acronyms (SDL=Simulated Divided Lite, TDL=True Divided Lite) refer to the construction method used for a door that has the look of multiple panes of glass separated by bars. In TDL construction, the door includes multiple glass units held in place and separated by bars. In SDL construction, the door includes a single glass unit and bars are affixed to the face of the glass. Both construction types result in a door that looks nearly identical, and each technique has its own advantages. Consult your dealer to see which method makes the most sense for your specific door.
We can make doors in any design, size and wood species. Therefore we can make any interior door to match an exterior door. And truly, any exterior door can be used in an interior application.

Yes. Your DSA Door Authorized Dealer can arrange pre-hanging of your door.

DSA Doors does supply hardware for its doors. However, additional hardware can be obtained from a DSA Door Authorized Dealer. Or you can purchase your own hardware.

Exterior wood doors that have glass also have glazing compound. Glazing compound waterproofs the glass to the wood parts. Properly done, we expect to see some excess glazing compound squeeze out around these edges. Glazing compound needs to be removed before finishing the door. If your door is finished by DSA, we’ll take care of this for you. If your finisher hasn’t removed the excess glazing compound, you may want to contact them for help.

If removing the putty by yourself, we warn against the use of a razor knife and a razor scraper. The proper tool to use is an awl. An awl is round, it’s safe to the door. It also creates a good transition for the glazing compound. And to remove this all you need to do is press the awl firmly in against the glass itself and run right around the edge of the glazing bead or the sticking. It can be frustrating trying to use any other tool because it’ll take a long time, you’ll likely damage the door – you might even hurt yourself.

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By submitting this form, you are consenting to receive marketing emails from: DSA Doors, 10681 World Trade Blvd. , Raleigh, NC, 27617, US, https://www.dsadoors.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact.

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