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Warranty

LIMITED ONE YEAR NON-TRANSFERABLE WARRANTY

  1. Limited Door Warranty:

The Door Store of America, Inc. (“DSA”) warrants that that each finished and unfinished door will be free from defects in manufacturing, materials, and workmanship for a period of one (1) year from the date of shipment by DSA. DSA offers this warranty only for its products purchased through DSA’s authorized dealers.

Subject to the terms and conditions contained herein, if, during the limited warranty coverage period, any DSA product covered by this warranty fails as a result of a defect in manufacturing, materials, or workmanship, DSA, at its option, will: 1) have a DSA authorized dealer repair the product, 2) provide a replacement unit to the DSA dealer where the product was sold, or 3) refund the original purchase price. If any warranty claim is found by DSA, in its sole discretion, to be invalid, DSA has no obligation to provide any warranty coverage or other remedy.

  1. Limited Glass Warranty:

Subject to the terms and conditions contained herein, DSA warrants its insulated glass to be free from defects in material and workmanship for a period of ten (10) years from the date of shipment by DSA. Insulated glass units are also warranted, under normal conditions, against failure of the air seal and against fogging on the internal surfaces of insulated glass units for a period of ten (10) years.

Subject to the terms and conditions contained herein, if, during the limited warranty coverage period, any DSA insulated glass product covered by this warranty fails as a result of the defects mentioned above, DSA, at its option, will provide a replacement unit to the DSA dealer where the product was sold. DSA does not provide any labor associated with the replacement unit nor does DSA reimburse for any labor costs associated with the installation of a replacement unit. If any warranty claim is found by DSA, in its sole discretion, to be invalid, DSA has no obligation to provide any warranty coverage or other remedy.

  1. Limited Warranty for Laminated Impact Glass:

Subject to the terms and conditions contained herein, for a period of one (1) year, DSA warrants its laminated impact glass to meet ASTM Standard Specification C1048 Standard Specification for Heat Treated Flat Glass – Kind HS, Kind FT Coated and Uncoated Glass. Laminated impact glass units are also warranted, under normal conditions, against failure of the air seal and against fogging on the internal surfaces of insulated glass units for a period of one (1) year.

Subject to the terms and conditions contained herein, if, during the limited warranty coverage period, any DSA laminated impact glass units covered by this warranty fails as a result of the defects mentioned above, DSA, at its option, will provide a replacement unit to the DSA dealer where the product was sold. DSA does not provide any labor associated with the replacement unit nor does DSA reimburse for any labor costs associated with the installation of a replacement unit. If any warranty claim is found by DSA, in its sole discretion, to be invalid, DSA has no obligation to provide any warranty coverage or other remedy.

  1. Limitation of Warranty and Damages:

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO CASE WILL ANY WARRANTY EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED IN THESE TERMS.

DSA EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT, OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT (AS APPLICABLE) PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.

FAILURE TO COMPLY WITH DSA’S HANDLING, FINISHING, INSTALLATION AND MAINTENANCE INSTRUCTIONS VOIDS ALL WARRANTIES UNLESS IT IS CLEARLY ESTABLISHED BY THE DEALER OR END USER OF THE PRODUCT THAT THE DEFECT IS UNRELATED TO THE FAILURE TO COMPLY WITH THOSE HANDLING, FINISHING, INSTALLATION, AND MAINTENANCE INSTRUCTIONS.

This Limited Warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation of the duration of an implied warranty, so the above limitations or exclusions may not apply. If any specific term of this Limited Warranty is prohibited by any applicable law, it shall be null and void, but the remainder of this Limited Warranty shall remain in full force and effect.

THIS LIMITED WARRANTY DOES NOT COVER:

In additional to all other exclusions and limitations in this Limited Warranty, DSA will not provide any remedy for and makes no warranty for the following:

4.1 Any damages caused during shipping of the product (unless shipped with DSA’s preferred shipping partner – consult with Dealer regarding DSA’s preferred shipping partner).

4.2 Improper installation.

4.3 Any product modifications not performed by DSA.

4.4 Improper storage, handling, installation, finishing, or maintenance.

4.5 Failure to finish an unfinished door within 30 days of shipping by DSA.

4.6 Failure to use product for its intended purposes (for example, installing a residential door in a commercial use facility).

4.7 Wear and tear due to normal usage and age.

4.8 Application of any finish, sealant, or caulking not applied by DSA or its authorized dealer.

4.9 Exposure to conditions exceeding published guidelines.

4.10 Settlement of the structure including any vibration or other movement.

4.11 Acts of God, including but not limited to, embargo or other governmental act, regulation or request made to DSA, lightning, fire, hurricane, typhoon, tornado, flood, earthquake, or other natural disaster, war, riot, civil disorder, or vandalism.

4.12 Use of any inappropriate finish, solvent, cleaning chemical, or brickwash.

4.13 Damage due to any exposure to direct sunlight.

4.14 Doors finished with any black stain which receives any direct sun exposure.

4.15 Damage due to any failure to finish a non pre-finished door within 30 days of shipping.

4.16 Accidents.

4.17 Exposure to moisture.

4.18 Hardware finishes.

4.19 Warpage of less than one-fourth (¼) inch on doors less than 6’8” tall.

4.20 Warpage of less than one-half (½) inch on doors less than 8’ tall

4.21 Any warpage on doors wider than 42”.

4.22 Any warpage on doors taller than 96”.

4.23 Failure to follow the warranty guidelines for filing a claim.

 

In addition to the above exclusions, DSA provides no coverage for the following in its insulated glass units:

4.24 Minor glass imperfections that do not impair structural integrity or obscure normal vision.

4.25 Imperfections in the glass not detected from 10 feet while looking through the glass as per the guidelines established by federal standard ASTM C 1036-01.

4.26 Cracked or broken glass or damage resulting from accident.

4.27 Any damage due to impact or wind pressure.

4.28 Glass with films or coatings applied.

4.29 Any failure of insulated glass seal as a result of any application of finishing product.

 

Warranty Claim Procedure:

Warranty claims may only be submitted by an authorized dealer of DSA. If you are a builder, contractor, or other end user of a DSA product and believe you have a warranty claim for your door, please contact the dealer that sold you the product to begin the warranty claim process. DSA only accepts warranty claims filed by DSA authorized dealers.

When contacting an authorized DSA dealer to file a warranty claim on your behalf, please make sure to include the following information:

  1. Your name, address and phone number, and the installation address (if different);
  2. Copies of original purchase orders or receipts. Product description, location of purchase, date of purchase, buyer name,
  3. Pictures and description of concern or defect.

DSA reserves the right to inspect any alleged defective products before verifying a claim. If the product is not covered by the terms of this limited warranty, DSA reserves the right to charge the claimant for the cost of inspection.

 

Non-Warranty Repair Services:

DSA is not responsible for any repair costs related to a repair that DSA determines is not covered by this limited warranty whether it is because there is no defect in the product, because there was an improper use voiding the limited warranty, or because the claim was made outside the covered warranty period.

DP & Impact Codes

DP & Impact Hurricane Codes

At DSA we emphasize the importance of purchasing products that are legitimately tested and approved to
meet our DP 50 and Impact Ratings. It is our standard
to provide any and all documentation and test
performance results necessary to give proof and peace
of mind to the end user that indeed they are buying
a legitimate and safe product.

DP Florida Building Code

Impact Florida Building Code

 

Take a look at our YouTube videos of both our DP and Impact testing in action.

DP Testing Video

Impact Testing Video